Safety First: Southwest Changes Pre-Landing Routine

Starting December 4, Southwest Airlines will change how it prepares for landing to improve safety for its flight attendants. Instead of getting ready at 10,000 feet, the crew will now begin preparations at 18,000 feet.

This change comes after Southwest reviewed safety data, including reports from pilots, flight attendants, and the Flight Data Analysis Program. The data showed that having the crew seated earlier could reduce injuries during landing by at least 20%.

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An internal memo from the airline highlights their focus on safety: “If this change doesn’t work as expected, we’ll continue looking for solutions.” Southwest also promised to keep everyone updated on how well the new procedure works.

For passengers, this means adjusting to the pre-landing routine earlier. Tasks like stowing carry-on items, raising window shades, and returning seats and tray tables to their upright positions will now need to be done sooner.

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Passengers will also hear a chime at 18,000 feet, signaling the start of final cabin checks and the sterile cockpit phase, where communication with the flight deck is limited to safety-related issues.

Southwest worked closely with the Transportation Workers Union (TWU 556) Health and Safety Committee to make this decision. The goal is to protect flight attendants from injuries caused by turbulence or sudden movements during landing.

The airline emphasized that this new procedure improves safety without adding extra costs, ensuring a safer and more efficient flight experience for both passengers and crew.