Singapore Airlines Revises Seatbelt Policy Following Turbulence Incident

Singapore Airlines has announced a significant shift in its meal service policy following a tragic incident aboard flight SQ321, which encountered severe turbulence resulting in one fatality and numerous injuries.

The airline has declared a more cautious approach, prioritizing passenger safety above all else. Effective immediately, meal service will be suspended whenever the seatbelt sign is illuminated.

Flight attendants will be instructed to secure themselves in their jumpseats unless aiding passengers, marking a departure from the previous practice of continuing service during light turbulence. This decision reflects a proactive measure to mitigate risks and ensure the well-being of passengers and crew.

Furthermore, the suspension of hot beverage service during seatbelt sign activation is reiterated, emphasizing the airline’s commitment to safety protocols. SIA will uphold its existing policy of securing loose items and equipment within the cabin during adverse weather conditions.

Additionally, crew members will continue to advise passengers to return to their seats and fasten their seat belts, while also monitoring those who may require assistance, including in lavatories.

The adjustment in policy follows a turbulent incident, SIA emphasizes that the safety of both passengers and crew remains paramount, and they will continue to review and refine their processes accordingly.