Air India’s Business Class Ranked Among World’s Worst, Bounce Survey Reveals

In a recent survey conducted by UK-based agency Bounce, global airlines were ranked based on various factors crucial to business-class travelers.

Tata-owned airline carrier, Air India, emerged with a score of 7.4 out of 10, securing the fourth spot in the list of airlines with the least favorable business-class offerings. The survey focused on aspects such as cabin and seat comfort, inflight service, entertainment, and amenities.

Air India’s business class faced criticism primarily for its cabin seats, which received a score of 6/10. Other services, including in-flight entertainment, cuisine, airport experience, and beverages, were rated at 7/10. The airline is currently undergoing a comprehensive upgrade across all aircraft types, with a commitment to improving the overall passenger experience, signaling a ‘work in progress’ initiative.

The top three airlines identified with the worst business-class offerings were EgyptAir (5.71), Copa Airlines (6.71), and Kuwait Airways (7). Air India’s fourth-place ranking highlighted areas for improvement, specifically in cabin seat comfort.

Conversely, the survey also recognized airlines and airports that excelled in providing superior business-class services. Singapore Airlines topped the list with an impressive score of 9.57/10, followed by Qatar Airways (9.43) and Oman Air (9.29). These airlines stood out for their exceptional cabin comfort, inflight amenities, and overall service.

Shifting focus to airports, London’s Heathrow Airport secured the top spot with a score of 7.60/10 in the business class services category. Qatar’s Hamad International Airport claimed the second position with a score of 7.09, and Germany’s Munich Airport secured the third spot with a score of 6.99.

As Air India continues its commitment to upgrades and enhancements, the survey sheds light on areas for improvement within the airline’s business-class offerings. The contrast with top-ranking airlines and airports underscores the competitive landscape and the importance of delivering a superior business-class experience in the global aviation industry.

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