United Airlines Implements Major Policy Shift for Wheelchair Travelers

A new digital feature that United Airlines has introduced to its app and on united.com helps customers who use wheelchairs select flights that best suit their individual mobility device’s dimensions.

The airline also said that if a customer needs to pay extra for a flight that can accommodate their wheelchair, they may request a refund of the fare difference.

united airlines vacations Together, United and United Express transported almost 200,000 wheelchairs that were checked out last year. United developed several industry-first initiatives in conjunction with United Spinal Association and Numotion, in addition to the airline’s Accessible Travel Advisory Board.
How It Operates

Before choosing their flight, customers using personal wheelchairs can use the filters on the flight search results page by visiting united.com or the United app. Customers can enter the precise dimensions of their mobility device by clicking on the wheelchair filter tab located near the top of the site.

Which flight alternatives will meet those measurements and let the consumer know if their united reservations wheelchair fits will be indicated in the search results. united explorer Certain aeroplanes are better equipped to accommodate larger motorised wheelchairs than others because to differences in the size of the cargo hold doors.

A refund of the fare difference may be requested by a customer who takes a United flight with a higher fare on the same day and between the same origin and destination but is unable to take their preferred flight because their wheelchair will not fit through the aircraft’s cargo door.