Flight Delays? Airlines to Serve Beverages, Snacks, and Meals

Flight delays can be one of the most frustrating aspects of air travel, often leaving passengers stranded without proper support.

In a bid to enhance passenger convenience and ensure their comfort during disruptions, the Ministry of Civil Aviation has issued a directive to airlines to improve their services during flight delays. The new measures, announced on Friday, aim to address common complaints and set a higher standard for passenger care.

The Directorate General of Civil Aviation (DGCA) has released an advisory outlining the specific services airlines must provide based on the length of the delay. For delays lasting up to two hours, passengers are entitled to drinking water to stay hydrated.

If the delay extends beyond two hours but is under four hours, airlines must offer tea or coffee along with snacks or refreshments. For delays exceeding four hours, passengers should be provided with proper meals.

“These provisions are designed to enhance the passenger experience by addressing their basic needs during extended waiting times,” the ministry stated, emphasizing the importance of ensuring passengers feel supported during unavoidable disruptions.

In addition to the DGCA’s directive, the Bureau of Civil Aviation Security (BCAS) has tackled one of the most pressing complaints from passengers during winter delays: being confined to the aircraft for hours without takeoff.

To alleviate this, the BCAS has permitted the smooth re-entry of passengers who are stranded inside aircraft due to weather or technical delays. This change aims to minimize discomfort and allow passengers to reboard more conveniently when flights resume.

Addressing Long-Standing Passenger Complaints

For years, passengers have voiced frustration about being stuck onboard planes during long delays, particularly during the harsh winter season. The ministry’s new measures are expected to resolve this issue, offering a better experience and reducing stress for affected travelers.