Elderly couple flying on Ryanair say the airline charged them $140 to print boarding pass

An elderly British couple who took a Ryanair trip last week claims that they were charged £110, or roughly $140, to print their boarding cards for a flight from Central London to France.

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According to the couple’s daughter posted on Twitter, Ruth Jaffe, 79, and Peter Jaffe, 80, obtained their boarding cards via the app of the budget airline but unintentionally downloaded their return flight instead of their outbound journey.

According to Ryanair’s check-in guidelines, travellers must pay an additional fee of around $70 per person to get their boarding tickets in person if they do not check in online at least two hours before their departure.

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“While trying to check in, my mother made a mistake. She attempted because she believed you when you said she wouldn’t let her disabled spouse sit next to her if she didn’t pay more, then checked her in for the return flight only. Following their payment of £110, they sat apart, the daughter added in a post.

In response to the Jaffes’ concerns, the low-cost airline issued a statement to X claiming that the couple had consented to the check-in fee at the time of booking. The statement added, “All Ryanair customers agree to check in online prior to arriving at their departure airport and all customers are sent an email/SMS reminding them to do so 24 hours prior to departure.”

“We regret that these passengers did not check-in online and disregarded their email reminder.”

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Many social media users who read the Jaffe couple’s story remarked on the horrible event. One user even said, “I’d rather swim than take Ryanair.” “They abandoned me in an airport and instructed me to sleep on the floor since they were out of hotel vouchers. I received no compensation whatsoever. They are disgusting.

You could have been able to help, just maybe. Everyone must follow the rules, which are extremely obvious. Another tweeted, “Get over it. Rules are rules, a third individual is tweeted.

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